Frequently Asked Questions
Everything you need to know about buying with BLACKFY.
Who am I buying from?+
You are buying from BLACKFY — operated by VB TRADING LIMITED. VB TRADING LIMITED is the merchant of record — it processes your order, receives your payment, and is responsible for support, refunds and fulfilment.
How do I pay?+
Checkout is handled securely through our trusted payment providers. BLACKFY does not store your card number. Prices and the currency are shown before you pay, and your final total is confirmed on our server.
How do refunds and cancellations work?+
Refund and cancellation requests are handled directly by BLACKFY. Eligibility can vary by product or service category — please see our Refunds & Cancellations policy.
How is my order delivered or fulfilled?+
BLACKFY coordinates fulfilment and keeps you updated until your order is complete. Details are in our Delivery & Fulfilment policy.
How do I contact support?+
You can reach BLACKFY customer support by phone at +1 929 224 5034, or via our Contact page. A support email address will be published shortly.
Is my personal data safe?+
Yes. We handle your personal data in line with our Privacy Policy. Payment providers may process your payment data under their own privacy terms.